Shipping Policy

1. Where We Ship

We currently ship within Australia only. We don't offer international shipping at this stage, but it's something we may introduce down the track.

2. Shipping Methods

All orders are shipped with Australia Post, with full tracking included on every parcel.

  • Standard Shipping
  • Express Shipping

Available shipping options will be shown at checkout based on your delivery address.

3. Delivery Timeframes

  • Standard: typically 2-6 business days, from dispatch, depending on your location
  • Express: typically 1–3 business days from dispatch for eligible postcodes

These are estimates provided by Australia Post, not guarantees. Delivery to regional and remote areas may take longer. We'll provide a tracking number as soon as your order is dispatched so you can follow its journey.

4. Processing Time

Orders are packed and dispatched within 1–2 business days of purchase, Monday to Friday (excluding public holidays). You'll receive a confirmation email with tracking details once your order ships.

Please note that we do not release orders on the weekend.

5. Shipping Costs

Shipping rates are calculated based on Australia Post rates for standard parcel or express parcel, depending on your selection.

Orders above $100 include free shipping.

6. Packaging

Every Wilder's Gem is carefully boxed with appropriate padding to prevent movement and damage. We take extra care with older, fragile, or delicate pieces.

7. PO Boxes & Parcel Lockers

We're happy to ship to PO Boxes and Australia Post Parcel Lockers using standard shipping. Express shipping availability to these addresses depends on Australia Post's service coverage in your area.

8. Lost or Damaged Parcels

While we take great care in packaging every order, we know transit issues can occasionally happen.

  • If your parcel is lost in transit, please contact us at info@wildersfishing.com.au once the estimated delivery window has passed, and we'll lodge an enquiry with Australia Post on your behalf.
  • If your parcel arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging, so we can assist with a resolution and/or lodge a claim with Australia Post.

9. Order Tracking

You'll receive a tracking number via email as soon as your order is dispatched. You can track your parcel directly via the Australia Post website.

10. Questions

If you have any questions about shipping to your area, or need a hand with anything above, reach out to us at info@wildersfishing.com.au - we're happy to help.