Returns Policy

Wilder's Gems

This policy applies only to items in our Wilder's Gems collection (pre-owned, collector fishing lures). A separate returns policy applies to any new retail stock sold on this site.

1. About Our Items

Every lure in the Wilder's Gems collection is pre-owned and sold as a collector's item, not as new. Condition varies piece to piece, that's part of what makes each one unique. We photograph and describe every lure individually, including any wear, marks, repairs, or missing/replaced hardware, so you know exactly what you're getting before you buy.

Because these are individually described items, please read the full listing carefully, including viewing all photos of the actual item, before purchasing.

2. Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). If an item arrives:

  • significantly different from its description or photos,
  • damaged in a way not disclosed in the listing, or
  • otherwise faulty,

you are entitled to a repair, replacement, or refund, regardless of whether the item's packaging or seal has been opened. This is a legal guarantee and applies to every purchase.

To request a remedy under this guarantee:

  • Contact us within 7 days of delivery at info@wildersfishing.com.au
  • Include your order number and clear photos showing the concern
  • We'll respond within 3 business days and arrange the appropriate remedy, including covering reasonable return postage where the item needs to come back to us

3. Change of Mind Returns

We understand collecting is personal, and sometimes a piece just doesn't end up being right for your collection. We're happy to accept change-of-mind returns under the following conditions:

  • The item is returned unused, and undamaged
  • The item is still in its original packaging with the Wilder's Gems seal intact and unbroken
  • You notify us within 7 days of delivery and post the item back within 7 days of that notification

Change-of-mind returns that meet these conditions will be refunded as store credit or refund to original payment method, minus original shipping. Return postage for change-of-mind returns is the customer's responsibility.

Please note: because our seal verifies an item hasn't been used since it left our hands, we're unable to accept a change-of-mind return once the seal has been broken. This does not affect your rights under the Australian Consumer Law described in Section 2 above.

4. Items Not Eligible for Return

  • Change-of-mind returns where the seal has been broken or the item shows signs of use
  • Wear, patina, or characteristics that were clearly disclosed in the original listing description or photos
  • Items damaged after delivery due to customer handling, use, or storage

5. How to Request a Return

  1. Email info@wildersfishing.com.au with your order number and reason for return
  2. We'll confirm eligibility and provide return instructions
  3. Once we receive and inspect the item, we'll process your refund or replacement within 3 business days

6. Questions

If you're ever unsure whether an item is eligible for return, reach out before sending anything back. We're more than happy to talk it through: info@wildersfishing.com.au.